Customer Success / Community Manager
About the role
Maintains engagement with founders and investors.
Ensures users get value from the platform.
Collects feedback to improve the product.
Helps drive retention and community growth.
What you'll do
Deeply understand founder and investor needs through direct conversations
Gather and synthesize market intelligence into actionable insight
Help onboard new users and ensure they get real value fast
Feed product feedback loops with what you hear from users
What you get
Remote-first
Async-friendly. Work from wherever you do your best thinking.
Equity available
Meaningful stake in the platform — not tokens, not promises.
Direct impact
Small team. Every role touches the product.
Real mission
Building infrastructure that actually matters for founders.
Also in Research & Operations
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Customer Success / Community Manager
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